Why does the wallet address in the mobile app differ from the one on desktop?
This occurs if you connected to the desktop app using an external wallet (e.g. Rabby or MetaMask).
To use the same address on mobile, import the existing wallet via the mobile app settings.
Note: our team will never ask for your private keys upon requesting support.
Why is my referral code different on mobile and desktop?
Referral codes are address-specific.
If your referral code differs, you are likely connected to a different wallet address.
Verify that the same address is connected on both devices. Still have issues? Contact us.
I forgot to use a referral code, can I still add one to my account?
Yes, a referral code can be added to your account in the web app here, if not done already. Only one referral code can be applied to an account and cannot be modified afterwards.
Referrals & XP
What rewards do I receive for referring users?
All details on the affiliate program can be found here.
Why did my trading volume not count toward USDT rewards?
Only trading volume on CASH markets qualifies for USDT rewards. Trading other markets only counts for XP.
CASH markets are labeled and trade against USDT.
Why did another user receive more USDT rewards with similar trading volume?
Reward distribution is based on both trading volume and open interest (OI).
Users maintaining positions for longer durations may receive higher rewards for the same volume. You may find more information on reward distribution here.
When are USDT rewards distributed?
A trading snapshot is taken every Wednesday at 17:00 UTC.
Data is reviewed to ensure fair distribution. Processing may take several days.
Updates on distribution are communicated via official channels.
Deposits & Recovery
I sent funds to the wrong deposit address. Can they be recovered?
Funds sent to an incorrect address cannot be recovered by us.
I deposited funds on the wrong network. Is recovery possible?
Funds sent on an unsupported network are not credited. You may export your private key via account settings and attempt recovery through an external wallet at your own risk.
Why has my deposit has not been credited to my account?
Deposits are credited automatically once the required confirmations and internal processing are completed. In most cases this happens quickly, but it may take some time depending on network conditions and system processing.
In rare cases, a deposit may require manual finalization by the user. If your deposit appears as pending, you can complete the process by:
Navigating to the History tab
Selecting the pending deposit
Clicking Finalize
Once finalized, the funds will be credited to your account.
If the transaction is confirmed on-chain, more than one hour has passed, and the deposit does not appear in your History, please contact support and include the transaction hash and wallet address.
Trading
Why does my PNL differ from external charts?
Different platforms may use different oracle sources.
Always reference the chart corresponding to the exact market pair traded.
More information on our oracles & pricing methodology can be found here.
Can I get more information on Liquidations?
More information on liquidations and auto-deleveraging can be found here.
Which markets can be traded on Dreamcash?
Refer to the Dreamcash mobile or web app for the current list of supported markets.
